![]() ![]() The customer service was condescending and dismissive. This is the third technical issue I have had with Gilt in a row. The second wrote to say that they will not approve my return of any of the four items and the third offered to return only two!! Not a single one of them acknowledged my attached screenshots that prove that the app does NOT show any of those items as final sale. The first offered the option of returning only two. I was then contacted by three different “supervisors” via email instead of the promised call back over the weekend. I declined that and asked for a supervisor who can do something about the fact that the app does not list any of these items as final sale and refund my credit card. The first customer service agent offered me the option of returning them all (4 items) for store credit. I took screenshots of the order on the app to show customer service that nowhere does it say that those items are final sale. On starting a return I discovered that half of the items on the order were not listed as returnable. My last purchase was made through the app. I have been shopping with Gilt for years, mostly with no issues. Rock on! XOXOīeware the app does not indicate final sales And Customer Service is great.I’ve rarely had to contact them but when I have they have just been great. I don’t usually prefer an app, or one stop shopping, but this is my go to app and the first place I look when shopping. Plus you get points for each purchase which you can use for discounts off your purchase once you have enough. And you’ll for sure find items you just love at all ranges of prices which is another thing I just love which also makes it a great place to buy gifts. And I swear, they have everything! Just search and I bet you’ll find what you’re looking for or something pretty darn close. Besides that one little thing, which does tend to get annoying at times, I much prefer the app over the website. The only thing I would like to be able to do that I can do using the site is in Gilt City to have the link to the seller clickable. It doesn’t crash, it saves items like it should, saves all my info like it should, no problems whatsoever. It’s easy for me to see my insider points, apply discounts, quickly change cities in Gilt City. It has everything the website has just in a more pulled together user friendly format. Explore your city and save at the same time. + City: Exclusive local one-of-a-kind experiences and packages at great deals. Find deals on bedroom and outdoor furniture, stylish luggage, pet accessories, and much more. + Home: Savings on luxe bedding and bath, trending decor and accessories, and kitchen and tabletop. + Kids: Clothing, shoes and accessories for girls and boys. You will also find deals on trending swim, as well as socks, underwear and sleepwear. Save on shoes, activewear, pants and shorts, and polos and tees. + Men: Trending outerwear, suits and sport coats, sweaters and hoodies, and stylish denim. Plus, luxury shoes and trending jewelry and watches, as well as health and beauty musts. You will also find deals on intimates and loungewear, pants and shorts, and suits and blazers, along with swim and maternity brands. + Women: Trending dresses and skirts, shirts and sweaters, outerwear, denim and activewear. Gilt City has national deals and local offers in New York, Los Angeles, Chicago, San Francisco, Seattle, Boston, Atlanta, Houston, Dallas, Miami, Philadelphia, and Washington, DC. + Offers and exclusive experiences in your city. + Real-time reminders when Sales are on, so you never miss out. + New Sales with the latest inventory every day, plus longer-lasting shops arranged by style, trend and category. + Luxury and more designer brands at up to 70% off retail prices: Valentino, Stuart Weitzman, John Varvatos… to name a few. Plus, find deals for unforgettable experiences available in your city. Shop on the go and get incredible steals for women, men, kids and home to inspire every facet of your life. Download our app and dis cover Gilt’s ever-changing assortment of top designers and one-of-a-kind experiences – all right at your fingertips. ![]()
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